Return & Refund Policy

Updated October 19, 2026

We accept eligible returns of products purchased directly from CandleByDesign.com. Please contact us within 30 calendar days after delivery to request a return.

Ordinary returns

For a change of mind or scent preference, products must be unused, unburned, unopened where sealed, and in their original condition and packaging, with all included accessories. Opened or used candles, fragrance oils, perfumes, and sprays are not eligible for ordinary returns. Damaged, defective, or incorrect items are handled separately below.

There is no restocking fee. Customers pay the return shipping cost for ordinary returns. Original shipping charges, if any, are not refundable for ordinary returns.

Damaged, defective, or incorrect items

Contact [email protected] as soon as you discover a problem, preferably before further use, and within 30 calendar days after delivery. Include your order number, a description of the problem, and photos of the product and packaging where applicable. Keep the product and packaging until we provide instructions.

Opening or reasonable use needed to discover a defect does not automatically disqualify a defective-item claim. Damage caused by misuse or accidental damage after delivery is not covered by this return policy.

For an approved damaged, defective, or incorrect-item claim, Candle By Design will cover the necessary return shipping, provide a prepaid label if a return is required, and arrange an appropriate replacement or refund. Any original shipping charge attributable to the affected item will also be refunded when the item is refunded. Do not mail an item back at your expense before contacting us.

How to request and send a return

  1. Email [email protected] or use our Contact Us form. Include your order number, name, the item you wish to return, and the reason.
  2. We will reply within 2 business days, excluding weekends and holidays. If approved, we will email your return authorization number and the correct return address or prepaid label, as applicable.
  3. Send the authorized return within 14 calendar days after approval. Pack it securely, include the return authorization, and use a tracked shipping service. For ordinary returns, retain proof of shipment until the return is resolved.
  4. Please do not send returns to an address found elsewhere on the website; use the return address provided with your authorization.

Refunds and processing time

We will inspect the return and issue an approved refund within 5 business days after receiving it. This period includes inspection. We will email confirmation when the refund is issued.

Refunds go to the original payment method. Your bank or payment provider may need additional time to display the credit; its posting time is separate from our processing time. Contact us if you have not received our confirmation within the stated processing period.

An approved ordinary return receives a refund of the returned product’s purchase price, excluding any original shipping charges. Approved damaged, defective, or incorrect-item claims are handled as described above. If an ordinary return does not meet the eligibility conditions, we will explain the issue before deciding how to proceed.

Exchanges and help

For an ordinary scent change, request an eligible return and place a new order for the preferred item. For a damaged, defective, or incorrect product, contact us to arrange a replacement or refund.

Return questions: [email protected]. General assistance: Contact Us.