Shipping Policy

Updated October 19, 2026

Where we ship

We ship only to the contiguous United States: the 48 contiguous states and Washington, DC. We do not ship to Alaska, Hawaii, US territories, APO/FPO/DPO military addresses, or destinations outside the United States.

Order processing

Orders are processed within 1–2 business days after you receive your order confirmation email. Business days are Monday through Friday, excluding holidays. We do not process or ship orders on weekends or holidays.

If a high volume of orders causes a significant processing delay, we will contact you using the email address or phone number provided with your order.

Shipping charges and delivery estimates

Standard shipping is free on orders shipped to eligible contiguous US addresses. Estimated standard transit time is 2–5 business days after shipment, in addition to the 1–2 business-day processing period. Delivery estimates are not guaranteed and may be affected by carrier delays.

Standard shipping is the shipping service currently offered at checkout. Overnight and two-day expedited shipping are not currently offered.

Shipment confirmation and tracking

We will email a shipment confirmation and tracking number when your order ships. Tracking information may take up to 24 hours to become available.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact [email protected] promptly and within 30 calendar days after delivery. Include your order number, a description of the problem, and photos where applicable. Keep the item and packaging until we provide instructions.

For approved claims, we cover necessary return shipping and arrange a replacement or refund as described in our Return & Refund Policy. Please contact us before mailing anything back.

Incorrect shipping addresses and refused delivery

Please check your shipping address before placing your order. If we cannot validate the address, we will try to contact you for an updated address. If we cannot obtain a valid address, the order will be canceled and refunded. We are not responsible for a package sent to an incorrect address supplied by the customer if it cannot be recovered.

Missing shipments

If tracking reports delivery but you have not received your order, contact [email protected] as soon as possible. We will investigate with the carrier and arrange a replacement or refund when the investigation is complete. Please allow up to 21 days for the carrier investigation.

Contact us

For shipping questions, email [email protected] or use our Contact Us form.